Once activated, the plugin seamlessly adds a customer work request management area in all frontend order details pages (My Account page -> Case Management). In this special area, the user can submit new case request, read the admin replies for the already submitted cases and submit new messages. Optionally the user can also attach one or more files. Once a case is submitted, the customer and the admin can optionally receive a notification email (notification system and attachment by default are enabled).

The case management system can also be completely disabled or it can be disabled only for the desired user group. Just go to the plugin Options menu and configure its display settings according to your needs!